Have a question about a report, your account, or franchise research? We're happy to help.
For questions about reports, billing, or anything else — email is the fastest way to reach us.
amy@aiery.comWe typically respond within one business day. For urgent account or billing issues, note that in your subject line.
Mon–Fri, 9am–6pm ETWe source Franchise Disclosure Documents from publicly available state regulatory filings. FDDs are legally required to be filed with state franchise regulators and are public records. We do not obtain documents from franchisors directly.
No. ClearlyFDD is a research and education tool — not legal advice. We strongly recommend working with a licensed franchise attorney before signing any franchise agreement or making an investment decision. Our reports are designed to help you come to that conversation better prepared.
Email us at amy@aiery.com with your account email and the franchise brand you purchased. We'll resolve it promptly.
Yes. Email us the brand name and we'll do our best to source the FDD and add it to the platform. Turn-around time varies depending on document availability.
Because reports are digital products generated on demand, all sales are final once a report has been accessed. If you had a technical issue that prevented you from viewing your report, contact us and we'll make it right.